Should you require assistance or have any questions, please do not hesitate to contact us.

OTC Direct

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Alliance Healthcare Customer Service & Support

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Alphega

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Website Support

How do I open an account with OTC Direct?

Please go to our contact page to arrange a meeting with your relevant BDM.

How do I log in?

Simply click the blue Login box on the top right hand side of the page. Alternatively, any page that requires login will lead directly to the login area. Here you will be required to enter your username (DR number) and password.

Forgotten username.

Please contact our centre team on 0800 169 2305 who will be happy to assist.

How do I reset my password?

Click here to reset you password. Alternatively, on the login page simply click “I have forgotten my password” to be led to a secure process to change your password.

How do I place an order?

Simply click start shopping and direct to either AHDL direct to be taken to Alliance Direct ordering website (please login using your AHDL username and password) or the OTC to be lead to our insite shop (please login as as above).

How do I search for a product?

Simply type the name of the product In the search bar. The results shown will include all products containing the current letters you have input (you do not need to type the whole word ie sim will show all simvastatin products) in descending order of price with your highlighted favourites superseding this.

I am having trouble placing an order.

Please contact our sales team on 0800 169 2305 who will be happy to assist.