Should you require assistance, please do not hesitate to contact us.

Contact Us

If you require additional support, please contact our Telesales Team, Customer Service Team or Customer Finance Team using the details below.

OTC Direct

Freephone: 0800 169 2305

Email: info@otc-direct-ltd.com

Head Office: OTC Direct Limited, 43 Cox Lane, Chessington, KT9 1SN

Fax: 0800 169 6622

Opening Hours: 9am-6pm (Monday-Friday)

Alliance Healthcare Customer Service & Support

Contact support

Alphega

Contact us

Website Support

How do I open an account with OTC Direct?

If you would like to open an account with OTC Direct, please download the application form and return the originals to us by post to Customer Finance, OTC Direct Ltd., 43 Cox Lane, Chessington, KT9 1SN.

How do I log in?

Login via the Alliance Healthcare portal using your Alliance Healthcare login details.

How do I place an order?

Simply click Start Shopping to be taken to the OTC Direct ordering website please login using your AHDL username and password.

How do I search for a product?

Simply type the name of the product in the search bar. The results shown will include all products containing the current letters you have input (you do not need to type the whole word i.e. sim will show all simvastatin products) in descending order of price with your highlighted favourites superseding this.

I am having trouble placing an order.

Please contact our sales team on 0800 169 2305 who will be happy to assist.

How do I access myahportal?

Click to access myahportal. Having issues? Email our dedicated OTC Portal Team at customerportal@otcdirectltd.co.uk.